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Help & Support Center

Help & Support Center

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Frequently Asked Questions

Creating your profile is easy! Click on “Create Profile” on your dashboard, fill in your details, add photos, and verify your email. Once completed, your profile will be visible to other members.
Open your profile settings and select the verification option. Upload the required identity document and submit it for review.
Visit the membership page, select the Platinum plan and complete the secure payment process.
Yes. Open privacy settings and enable the hide-profile option. You can make it visible again whenever required.
Open the member’s profile and click the Send Interest button. The member will receive your request.
Depending on your membership plan, you can use chat, contact details or send an interest request.
You can choose from the available free and premium membership plans based on your communication and profile visibility requirements.
Select your membership plan and continue through the secure online payment page.
Yes. You can upgrade your current membership from the membership section of your account.
Your membership and payment history is available in your account dashboard under billing details.
Profile verification increases trust and helps other members know that your submitted details have been reviewed.
Upload one of the accepted identity documents displayed on the verification page.
Verification time depends on document clarity and the current review queue.
Privacy controls help you manage who can view your profile information, photos and contact details.
Yes. Photo visibility options are available in your account privacy settings.
Open the member’s profile or chat options and select Block Member.
Matches are recommended based on your profile details, preferences and selected partner criteria.
Yes. Open partner preferences from your profile and update your preferred criteria.
Received and sent interests are available in the Interests section of your dashboard.
Open an eligible member’s profile and select the chat option to begin a conversation.
Chat availability may depend on your membership plan, account status or the other member’s privacy settings.
Yes. Use the report option available inside the conversation or member profile.

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